Order tracking
Where is
my order?
Paste the tracking number from your shipping email and we'll pull live carrier status. No account needed.
Order confirmed
You get an email receipt right after checkout.
Processing
We pack and hand over to the carrier in 1–2 business days.
In transit
A tracking number lands in your inbox as soon as it ships.
Delivered
Mount it within two steps of the stove and you're covered.
| Region | Delivery window |
|---|---|
| United States | 3–8 business days |
| Canada | 4–12 business days |
| United Kingdom | 4–12 business days |
| Australia | 4–12 business days |
| Rest of world | 10–30 business days |
Can't find your tracking number? Email james@faynehome.com with your order number and we'll answer within 24 hours.