Shipping policy
Shipping Policy
Last updated: June 13, 2026
This Shipping Policy explains how we process and ship orders placed through our store. For the complete terms governing shipping, delivery, and risk of loss, please also see our Terms of Service.
Order Processing
Most orders are processed within 1–5 business days (excluding weekends and public holidays). Processing covers order verification, quality checks, and packaging before dispatch. Orders placed after 12:00 PM EST, or on a weekend or holiday, begin processing on the next business day. We do our best to dispatch every order as quickly as possible.
Processing time is the time we need to prepare your order before it leaves our facility. Shipping time is the time it takes for the carrier to deliver your order once it has been dispatched.
Shipping Methods and Delivery Times
Standard shipping is sent via USPS. Estimated delivery times after dispatch are:
- United States & Canada: 3–8 business days
- United Kingdom & Australia: 10–15 business days
- Rest of the World: 10–30 business days
Delivery to Alaska and Hawaii may take up to 3 weeks.
All delivery windows are estimates only and are not guaranteed. We currently ship to the United States, Canada, Australia, New Zealand, the United Kingdom, and most other countries. Orders are shipped from our or our partners' fulfillment centers, selected based on the product and your delivery location.
Shipping Rates
| Shipping Option | Order Total | Price | Delivery Days |
|---|---|---|---|
| Express (priority handling) | $60.00 and up | $4.99 USD | Mon–Fri |
| Express (priority handling) | $0.00–$59.99 | $9.99 USD | Mon–Fri |
| Standard | $0.00–$59.99 | $4.99 USD | Mon–Fri |
| Standard | $60.00 and up | Free | Mon–Fri |
The shipping options and final rates available to you are calculated and displayed at checkout.
Order Tracking
Once your order ships, you will receive an email containing your tracking number.
Tracking isn't updating. If your tracking shows no recent movement, the package has usually not yet been scanned at the next facility. It is normal for there to be no new scans for several days while a shipment is in transit. A real-time status appears once the package is scanned, and an estimated delivery date is typically posted once it reaches the destination country's sorting facility.
"No information available." With some carriers, it can take 2–5 business days for tracking to appear in the system. If your order shipped more than 5 business days ago and tracking still shows no information, please email us at faynemanager@gmail.com.
Orders With Multiple Items
If you order more than one item, your products may arrive in separate shipments. We work with multiple fulfillment locations, so items can ship and arrive at different times. If part of your order arrives before the rest, please don't worry — the remaining items are on their way.
Changing or Canceling an Order
If you need to cancel or change your order, please email us at faynemanager@gmail.com within 12 hours of placing it. We'll do our best to make the change, but we cannot guarantee it once an order has entered processing.
Incorrect Shipping Address
If you need to correct your shipping address, please email us your order number and the correct address within 12 hours of placing your order, and we'll be glad to update it. If the order has already been processed and shipped, we recommend contacting your local post office to arrange a pickup or alternate delivery.
Lost or Missing Packages
If your parcel is marked "delivered" but you have not received it, please first check with your local post office. Packages are sometimes scanned as delivered prematurely and arrive within the next couple of business days. If your package still cannot be located or appears to be lost in transit, please contact us and we'll help.
Shipping Delays
Once an order leaves our facility, carrier delays may occur for reasons outside our control. Common causes include:
- Customs inspection in the destination country
- Limited cargo space on freight aircraft
- Backlogs at carrier processing centers
- Service disruptions due to severe weather
- Higher delivery volumes during peak or holiday periods
We are not liable for delays caused by the carrier, customs, or other events beyond our reasonable control.
International Orders, Customs, and Duties
International orders may be subject to customs taxes, duties, or import fees charged by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. For more information, please see our Terms of Service.
Returns and Refunds
For information about returns and refunds, please see our Refund Policy.
Contact
For any questions about shipping or delivery, please email us at: