Terms of service
Terms of Service
Last updated: June 13, 2026
Overview
Welcome to Fayne. The terms "we," "us," and "our" refer to Fayne. Fayne operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Fayne is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. They contain important information about your legal rights, including warranty disclaimers, limitations of liability, and how disputes are resolved.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not access or use the Services.
Section 1 — Eligibility and Accounts
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you consent to allow any minor dependents under your care to use the Services on devices you own, purchase, or manage.
To use the Services — including browsing our store or purchasing any product or service — you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is true, current, and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person. We may suspend or terminate your account if we believe it is being used in violation of these Terms.
Section 2 — Our Products
We make every effort to display our products and services accurately. However, colors and product appearance may differ from how they appear on your screen, depending on your device, settings, and configuration. We do not warrant that the appearance or quality of any product or service will meet your expectations or match how it is depicted in our store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any product we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.
Section 3 — Product Use and Safety
Our products include fire-safety and emergency-preparedness equipment. These products are intended as aids to safety and do not guarantee protection against fire, injury, property damage, or loss of life.
You are responsible for reading, understanding, and following all product instructions, warnings, and labels before use, and for confirming that a product is suitable for your intended purpose. Our products are not a substitute for professional fire-prevention systems, legally required smoke alarms, or the services of professional emergency responders. In an emergency, your first priority should be the safety of all persons and contacting your local emergency services. You should not rely solely on any product purchased through the Services to prevent or respond to an emergency.
To the fullest extent permitted by law, you assume all risk associated with the use, misuse, or inability to use our products. Any certifications or standards referenced in our store describe the product and do not constitute a warranty of performance in any particular situation.
Section 4 — Orders
When you place an order, you are making an offer to purchase. Fayne reserves the right to accept or decline any order for any reason at its sole discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before an order is accepted.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of the order.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Section 5 — Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect when the order is placed, as set out in your order confirmation email. Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices in our online store may differ from prices offered elsewhere. From time to time we may offer promotions governed by separate terms; if those terms conflict with these Terms, the promotion terms control for that promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases, and to promptly update it as needed so we can complete your transactions and contact you. You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are authorized to use the payment method; (iii) the charges will be honored by your payment provider; and (iv) you will pay all charges at the posted prices, including shipping, handling, and applicable taxes.
Section 6 — Shipping and Delivery
All delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays, including delays caused by shipping carriers, customs processing, or events outside our reasonable control. Once we transfer products to the carrier, title and risk of loss pass to you.
Section 7 — Intellectual Property
The Services — including all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement of them — are owned by Fayne, its affiliates, or its licensors, and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly stated, nothing in these Terms grants you any license or right under any patent, trademark, copyright, or other intellectual property of Fayne, Shopify, or any third party. Unauthorized use may violate federal and state intellectual property laws. All rights not expressly granted are reserved by Fayne.
Fayne's names, logos, product and service names, designs, and slogans are trademarks of Fayne or its affiliates or licensors, and may not be used without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify. All other marks on the Services belong to their respective owners.
Section 8 — Optional Third-Party Tools
You may be given access to third-party tools through the Services that we neither monitor nor control. We provide access to such tools on an "as is" and "as available" basis, without warranties, representations, conditions, or endorsement of any kind, and we have no liability arising from your use of them.
Any use of these optional tools is entirely at your own risk and discretion, and you should review and approve the terms on which they are provided by the relevant third party. Any new features or tools we add in the future will also be subject to these Terms.
Section 9 — Third-Party Links
The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we are not liable for any harm related to your access to them or your purchase or use of any third-party products, services, or content. If you access third-party materials or sites, you do so at your own risk. Please review the relevant third party's policies before transacting with them, and direct any complaints regarding third-party products or services to that third party.
Section 10 — Relationship With Shopify
Fayne is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Fayne. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Fayne, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Fayne.
Section 11 — Privacy
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's privacy policy. By using the Services, you acknowledge that you have read these policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside. See our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
Section 12 — Feedback and Reviews
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use — for example, to operate, evaluate, improve, and promote the Services.
You represent and warrant that (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentive received in connection with it; and (iii) your Feedback complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.
We may (but are not obligated to) monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates anyone's intellectual property rights or these Terms.
You agree that your Feedback will not violate any third-party right, including copyright, trademark, privacy, or other proprietary or personal rights, and will not contain unlawful, abusive, or obscene material, or any virus or malware. You may not use a false email address, impersonate any person, or mislead us or others about the origin of your Feedback. You are solely responsible for any Feedback you submit and its accuracy, and we assume no liability for Feedback posted by you or any third party.
Section 13 — Errors, Inaccuracies, and Omissions
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice — including after you have submitted your order.
Section 14 — Prohibited Uses
You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any law, regulation, rule, or ordinance; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate, or otherwise injure any person; (e) to transmit false or misleading information; (f) to use or re-use any material that does not comply with these Terms; (g) to send any unsolicited advertising or promotional material, including "junk mail," "chain letters," or "spam"; (h) to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone's use of the Services, or that may harm Fayne, Shopify, or other users, or expose them to liability.
You further agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext through the Services; (e) use any robot, spider, scraper, data-mining tool, AI tool (including agentic AI), or other automated means to access the Services except as permitted under Section 15; or (f) interfere with, bypass, or circumvent any security or access-control measure we employ. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine you have violated any part of these Terms.
Section 15 — Automated Agents
15.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any of the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can operate without direct supervision.
15.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with Section 15.4 at all times. No Agent may access the Services if we have requested that it refrain from doing so.
15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
15.4 Agents must: (i) in all HTTP/HTTPS requests, identify the request as coming from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the request's user-agent string; (ii) not conceal or obfuscate that any activity is from an Agent, including by mimicking human behavior or by completing or circumventing CAPTCHAs or similar measures; (iii) respond truthfully to any prompt seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent any measure intended to block, limit, or control how Agents access or use the Services.
Section 16 — Termination
We may terminate this agreement or your access to the Services (or any part of them) at our sole discretion at any time, without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property; Product Use and Safety; Feedback and Reviews; Termination; Disclaimer of Warranties; Limitation of Liability; Indemnification; Force Majeure; Severability; Waiver and Entire Agreement; Assignment; Governing Law and Disputes; Privacy; and any other provisions that by their nature should survive.
Section 17 — Disclaimer of Warranties
The information presented on or through the Services is provided for general information purposes only. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is strictly at your own risk.
EXCEPT AS EXPRESSLY STATED BY FAYNE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Section 18 — Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL FAYNE, OR OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS — OR THOSE OF SHOPIFY AND ITS AFFILIATES — BE LIABLE FOR ANY INJURY, LOSS, OR CLAIM, OR FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WHERE LIABILITY CANNOT BE EXCLUDED BUT MAY BE LIMITED, OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
Section 19 — Indemnification
You agree to indemnify, defend, and hold harmless Fayne, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party arising out of (1) your breach of these Terms or any document incorporated by reference; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Services.
We will notify you of any claim for which we seek indemnification, though a delay in notice will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of any such claim at your expense, including choice of counsel, but will not settle a claim imposing non-monetary obligations on you without your consent (not to be unreasonably withheld). You agree to cooperate in the defense of indemnified claims.
Section 20 — Force Majeure
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including acts of God, fire, flood, severe weather, epidemic or pandemic, war, civil unrest, labor disputes, failures of carriers or suppliers, interruptions of telecommunications or internet services, or governmental action.
Section 21 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed from these Terms without affecting the validity and enforceability of the remaining provisions.
Section 22 — Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision. These Terms, together with any policies or operating rules we post in connection with the Services, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements or communications, whether oral or written. Any ambiguity in these Terms will not be construed against the drafting party.
Section 23 — Assignment
You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so will be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent and without notice to you.
Section 24 — Governing Law and Disputes
These Terms, and any separate agreements through which we provide Services, are governed by and construed in accordance with the laws of the State of South Carolina and applicable U.S. federal law, without regard to conflict-of-law principles. You and Fayne agree that any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in South Carolina, and you and Fayne consent to personal jurisdiction and venue in those courts.
Before initiating any formal proceeding, you agree to first contact us at faynemanager@gmail.com so that we can attempt to resolve the matter informally.
Section 25 — Headings
The headings in these Terms are for convenience only and do not limit or otherwise affect these Terms.
Section 26 — Changes to These Terms
You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. We will notify you of material changes as required by applicable law, and such changes will be effective on the date specified in the notice. Your continued use of the Services after changes are posted constitutes acceptance of those changes.
Section 27 — Contact Information
Questions about these Terms of Service should be sent to us at: